Spa Ettiquette & Policies
At Cascada Meridian Spa, my clients are my top priority. Whatever treatment you select you will receive friendly, personalized service from a professional therapist. My goal is to provide you with outstanding service in a relaxed, stress-free environment. If there is anything I can do to make your experience more enjoyable, please let me know.
Please take a moment to review the spa policies. The following are strictly enforced to maintain the tranquility and stress-reducing environment. I appreciate your understanding and hope you will appreciate the serene ambience that has been created for you.
Payment & Pricing
Cash, Check, MasterCard, and Visa are accepted. Pricing is subject to change without notice. Specials and discounts may be available upon request, but cannot be combined.
The greatest gift is your personal recommendation of the spa to friends and family. Gratuities are appreciated, but left to your discretion. They are not included in the price of the services.
For your convenience, gift certificates are available at the spa for personal pick-up; or may be requested via the phone or email with the option of having an electronic copy sent or the original shipped to your special someone for a small fee. Certificates are not redeemable for cash or available to purchase on discounted specials. They may be used as spa credit towards another service if something else is preferred than what was presented.
It is recommended that you schedule your appointment as far in advance as possible to insure availability. Please provide a credit card number to reserve your appointment. It is requested that you arrive 10-15 minutes before your scheduled reservation time. As a new client, you will be asked to fill out a medical intake form prior to your first session.
Please honor a 24 hour notice if you need to cancel or reschedule your appointments during the week, 48 hour notice if for a weekend or scheduled holiday day. While it is understandable that plans can change, the treatments you request are reserved exclusively for you. Changes made with less than the required notice will be charged 50% for the scheduled treatments. No-shows or cancellations within 2 hours of the scheduled treatment will be charged the full amount for all scheduled treatments.
Life happens sometimes, therefore I will do my best to accommodate you with an abbreviated service upon a late arrival. If late by 15 minutes or more, it will be considered a "No Show" and may be requested to be rescheduled for another time. The cancellation policy will still apply. As a courtesy to all of my clients, treatments can be delayed due to a late arrival and will end at the scheduled time so that the next client is not delayed.
Special Needs & Medical Conditions
Prior to receiving your service, please inform us about any special or medical conditions, pregnancy, hypertension, injuries, allergies or disabilities. Your safety and enjoyment of your treatment(s) is my top priority.
Cascada Meridian Spa is not responsible for lost or stolen articles.
To ensure a calm, stress-free environment for all of our clients, I ask that you turn all electronic devices off prior to entering the spa and that you respect the rights of others to relax in a quiet environment. This is the place and time to relax and rejuvenate. You are welcome to leave the telephone number of the spa with anyone who may need to contact you and someone with the spa will connect you immediately.
Teens 17 years and younger will require parental consent before services may begin, and state law requires that a parent/guardian be present in the room during services for a minor. Although younger children are a delight, I appreciate your understanding that I cannot accommodate them under the age of 12 in the spa. Thank you.